About Hustle Hard

Who We Are

Hustle Hard bridges the gap between the technical complexities of starting your own eCommerce store and the necessity for entrepreneurs (who may have no or very limited technical knowledge) to start selling online. Developed with the South African market in mind, Hustle Hard provides you with the opportunity to conduct your business online in a user-friendly, safe and trustworthy environment, reassuring you and your customers that transacting online can be secure and lucrative. You can build your own Online Store at a fraction of the cost that you would normally pay website developers for their service. No technical knowledge or coding skills are required. The result: a customized sophisticated and fully-functional eCommerce website. All Hustle Hard Online Stores include a robust back-end business management system that allows you to add and manage products, showcase your products, accept online payments via credit card, track stock and MUCH MORE!

A Few Words About Hustle Hard

Our Leadership Principles

Our Leadership Principles aren’t inspirational wall hangings. These Principles work hard, just like we do. Hustlehardians use them, every day, whether they’re discussing ideas for new projects, deciding on the best solution for a customer’s problem, or interviewing candidates.
 
Customer Obsession
 
Leaders start with the customer and work backwards. They work vigorously to earn and keep customer trust. Although leaders pay attention to competitors, they obsess over customers.
 
Ownership
 
Leaders are owners. They think long term and don’t sacrifice long-term value for short-term results. They act on behalf of the entire company, beyond just their own team. They never say “that’s not my job.”
 
Invent and Simplify
 
Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.
 
Are Right, A Lot
 
Leaders are right a lot. They have strong business judgment and good instincts. They seek diverse perspectives and work to disconfirm their beliefs.
 
Learn and Be Curious
 
Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.
 
Hire and Develop the Best
 
Leaders raise the performance bar with every hire and promotion. They recognize exceptional talent, and willingly move them throughout the organization. Leaders develop leaders and take seriously their role in coaching others. We work on behalf of our people to invent mechanisms for development like Career Choice.
 
Insist on the Highest Standards
 
Leaders have relentlessly high standards—many people may think these standards are unreasonably high. Leaders are continually raising the bar and driving their teams to deliver high-quality products, services, and processes. Leaders ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
 
Think Big
 
Thinking small is a self-fulfilling prophecy. Leaders create and communicate a bold direction that inspires results. They think differently and look around corners for ways to serve customers.
 
Bias for Action
 
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking.
 
Frugality
 
Accomplish more with less. Constraints breed resourcefulness, self-sufficiency and invention. There are no extra points for growing headcount, budget size, or fixed expense.
 
Earn Trust
 
Leaders listen attentively, speak candidly, and treat others respectfully. They are vocally self-critical, even when doing so is awkward or embarrassing. Leaders do not believe their or their team’s body odor smells of perfume. They benchmark themselves and their teams against the best.
 
Dive Deep
 
Leaders operate at all levels, stay connected to the details, audit frequently, and are skeptical when metrics and anecdote differ. No task is beneath them.
 
Have Backbone; Disagree and Commit
 
Leaders are obligated to respectfully challenge decisions when they disagree, even when doing so is uncomfortable or exhausting. Leaders have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, they commit wholly.
 
Deliver Results
 
Leaders focus on the key inputs for their business and deliver them with the right quality and in a timely fashion. Despite setbacks, they rise to the occasion and never settle.

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